Refund policy

Curators Cart Refund Policy
Thank you for shopping with Curators Cart. We are committed to your satisfaction and strive to deliver the highest quality artisan products. Please review our refund policy below:

1. All Sales are Final
All products are sold as final sale. We do not offer returns or refunds for reasons such as change of mind, incorrect selection, or personal preference.

2. Order Errors & Defective Products
If your order has been received with a verified manufacturing defect or if we have made an error in your order, we are happy to assist you.

What to Do If There’s a Problem
Notify Us Promptly:
Please contact us within 72 hours of receiving your order at nikhil.srinath@curatorscart.com including:

Your order number

A description of the issue

Clear photos of the defect or error

Return Authorization:
If the issue qualifies, we may request that you return the product. Return requests must be completed within 7 business days of our authorization. Detailed instructions and, where applicable, a prepaid shipping label will be provided.

Resolution
Upon inspection and confirmation of the defect or error, we will:

Reproduce your order at no extra cost, or

Offer an alternative solution, if production is not possible.

Please note:

Items damaged due to misuse, incorrect installation, or improper care are not eligible.

Returns must include all original packaging and documentation.

3. Shipping Costs
If a defect or error is confirmed on our part, Curators Cart will cover the cost of return shipping.

4. Customer Support
For questions or assistance, please contact us at support@curatorscart.com. Our customer service operates Monday to Friday, 10 am – 6 pm IST.

5. Your Rights
This policy does not affect your statutory rights under applicable Indian consumer protection laws.

We appreciate your understanding and thank you for choosing Curators Cart!